About Us
Reliable carpet, upholstery, leather, hard floor cleaning plus carpet repair and carpet dying services in South Oxfordshire.
Since opening our doors, we've been committed to providing carpet and upholstery and hard floor cleaning services of the highest quality, working efficiently.
Our mission at The Carpet Cleaning Lady is simple: to provide high quality services in a timely manner.
The team caters to each customer's specific needs and delivers excellent results due to the high standards of our qualified staff.
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How We Work
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With a thorough vacuum using a high-powered hoover to remove dirt, debris and any dry soil on the carpet, upholstery and hard floor.
Next, a pre-spray treatment, this will help break down any dirt or stains, which is then agitated by hand to work deep into the pile or Stone, tile etc.
Lastly, using a heated extraction machine for upholstery and carpets, this will rinse the fibres clean and leave the area ph neutral.
At this point the area is checked and, if a stain has not been removed, spot-stain treatment will then commence
As for Hard floors extraction will be used to remove excess water and a sealant can be applied for most not all hard floors for maintaining by yourself the customer
Any chemicals used in this process are pet and child friendly and to the environment.
We now do carpet repair!
We do this with either donar piece of carpet you may have or matching the carpet within an area that matches the damage carpet from an inconspicuous part of the room.
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Our Services
Carpet Cleaning
The Carpet Cleaning Lady is committed to getting the job done.
You can count on us to be professional, timely, efficient and make sure you’re satisfied every step of the way with a final walk around conducted at the end.
Hard Floor
We clean rugs, mattresses, car upholstery, caravan upholstery, leather, sofas, chairs, any pile carpet and End of Tenancy cleans and now any type of hard floor
Upholstery
The customer comes first!
Once the area is cleaned a final walk around is done to make sure that the customer is happy with the final result.
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What an absolute star she is!! I cannot recommend her enough. She came round at short notice though she's busy (especially this time of year) She worked her magic and removed some pretty awful vomit stains and smells from my new sofa!! She's done a really fabulous job and such a lovely way about her, friendly and helpful-Thank you
Jane Gallagher
Emma completely transformed our fabric dining chairs. They were really stained and once Emma got to work the looked like new.
See the before and after photos for the transformation! Thanks so much, we would highly recommend.
Jo Currie
Managed by
Emma Arscott
Owner
Emma is the owner of The Carpet Cleaning Lady, who has professionalism to a tee, great determination on a job and is never without a smile.
She is happy to tackle any issue with customers' interests at heart.
Get a Quote
PLEASE CHECK SPAM/JUNK FOLDER FOR MY REPLY
Please do not hesitate to contact for a quote.
Discount, on multiple rooms, plus we travel to many counties outside of Oxfordshire.
Below you will see the terms and conditions, please do read these carefully as they include booking fee and other information you may require.
Terms & Conditions
The Carpet cleaning Lady
Terms and Conditions
1. The present Terms and Conditions are a contract between The Carpet Cleaning Lady and the customer. Placing an order through website forms, email, social media or telephone and the use of our services constitutes an acceptance of the agreement.
2. Customer needs to provide access to a property and access to running water and electricity.
3. Please be aware that the window time of appointment is approximate, If it's going to be more than 30 minutes after, we will contact you.
4. No jobs will be booked without required details (full name, full address and a mobile number).
5. We provide only carpet, upholstery and tile and stone cleaning / restoration; it doesn't include furniture removal or personal belongings, All valuable, fragile and breakable items need to be removed before our arrival.
6. The Carpet Cleaning Lady does charge for a cancellation fee which has to be notified 24 hours before the appointment booked in.
This will be the loss of the deposit
7. All prices given are based on average sizes and general soiling, however that could be changed if job description given wasn't accurate (for an example - sizes actually bigger than given or furnishings covering area's that can’t be seen). Customers are allowed to refuse to the pay new price and resign at any time before job is started.
8. All cleaning products and equipment used by The Carpet Cleaning Lady are professional carpet/ hard floor/ upholstery cleaning products only.
9. Payments for our services must be pay a 25% deposit in advance via bank transfer at least one week before the appointment (so the funds have been cleared by the time of your appointment).
Bank transfers or invoice will accepted on the day of the appointment for the remaining amount.
Overdue payments will incur a daily 1.5% late payment fee.
Commercial clients payments are due upon receipt of an invoice unless otherwise agreed in advance.
10. If the job is not paid as stated above, late payment / admin charges will be added to total bill and legal action may be taken.
11. Customers agree that due to the nature of the service The Carpet Cleaning Lady guarantees only to correct any problems reported within 48 hours of completion of the service.
Reports made after 48 hours will not be considered.
12. Should clients refuse any future services to correct problems / dissatisfaction we accept no responsibility towards further problems caused by refusal of treatments & reserve the right to cancel any refunds or compensation.
13. If the customer or third party instructed by customer is not present to inspect results of cleaning, then no claims regarding any cleaning issues can be made.
14. We insure all work undertaken, insurance covers damages done by The Carpet Cleaning Lady technicians.
However - we cannot be held responsible for any existing damages.
15. The Carpet Cleaning Lady cannot guarantee the removal of stains, The Carpet Cleaning Lady will also not be responsible for pre-existing stains and carpet distortion ( worn carpets ). Stains such as sun bleaching, urine, vomit, coffee, tea, wine, mustard, paint, ink, water marks, rust, juice, blood, furniture marks, hair dye, food colouring and soil filtration lines (black lines around edges of walls)
The Carpet Cleaning Lady will take all the necessary steps for removal of stains and additional procedures can lead to additional cost of services.
16. Advise will be given on drying times at the end of the clean. This will need to adhered too
Drying times are different for each fabric, fibre or stone
Air movers maybe left with you to help dry the area, upholstery or stone that has been cleaned
Please do not leave young children alone in the room with the air mover(s) due to the blades and the speed they move.
17. By ordering The Carpet Cleaning Lady services, you accept these Terms & Conditions.